Absolutely! Our team are extremely experienced and will be able to advise on the best equipment for your needs, as well as all those small extras like iPhone adaptors that are easily forgotten. Just give us a call or an e-mail and we’d love to help.

Yes – Unless you hold a Credit Account with us, we require payment in full prior to the commencement of your hire period. We can take payment by Bank Transfer in advance or take Cash at the time of collection. We can take Cash, but only exact amounts as we are a cashless business and do not hold change.

If you’re a new customer, we’ll need to see two forms of ID, one with a Proof of Address matching your Billing Address, and one with a recent photograph. We will also make a note of you vehicle’s registration plate, which is held securely in our rental software and is deleted upon return of your hire.

When you pick up your equipment, a member of the team will run you through all the components and answer any questions you may have. We run advanced hire software and individually scan every item on your booking to ensure everything is present and correct. We’ll run through all the items again with you when it comes to signing the Delivery Note.

All liability rests with you as the customer whilst the equipment is on hire to you. If any Equipment is lost, stolen or damaged beyond economic repair while in your possession you as the customer agree to cover the full retail cost. For full details, speak to a member of the Hire Team.

Yes! Between the hours of 9:30am and 4pm we offer delivery and collection. For deliveries, transport is charged at 58p per mile. We are able to offer this service outside of these hours, however there may be an additional charge for this service.

If you need to extend your hire, please contact us immediately so we can try to move your return period whilst still having equipment available for other customers. If you fail to notify us of a late return, you will be charged for the extended hire period, as well as costs incurred to us from not having your equipment back.

We always have staff on our Out of Hours Support Rota, where our office number will forward to staff mobiles automatically. Often, our technicians will let you leave a message so they can listen to your problem, and respond with a full solution quickly and efficiently. If the fault has been caused by equipment failure, we will do our upmost to get replacement items to you as soon as possible. If your problems have been caused by user error, you will be liable for our Emergency Call Out Charges, which are £100 for initial call out, and £50 Per Hour thereafter. Our Technicians will always try and diagnose issues over the phone where possible, so that we can avoid charging call out fees if it’s just a simple fix!